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In case a transaction makes the user pass their account limits by more than 10% we will not process the transaction and the account will be temporarily disabled.
In those situations, we will revert the funds to the client and proceed with a refund, while charging a processing fee of CHF 50.
The refund will be sent to the same address from which the original transaction was received.
Conditions for refunds
We will proceed with a refund only if the following conditions are met:
  • Funds come from an existing client who has been onboarded and approved.
  • Funds come from a registered wallet.
  • There are no indications of money laundering, financing of terrorism or sanctions violation.